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Noticeboard

IT IS VERY IMPORTANT THAT WE HAVE AN UP TO DATE PHONE NUMBER FOR YOU. PLEASE CHECK AT RECEPTION.

You might find this website useful to assist you in managing your illness and getting appropriate advice:

http://www.knowwhototurnto.org/

Practice Management

Barbara Watson

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

She is the person you should contact in the first instance if you have any compliments or complaints.

Reception

Christine Christie

Reception Supervisor

Anne McCorquodale
Eunice McDougall
Lynsey McDermott
June Rose

Receptionists provide an important link between patients and the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits.

The Receptionists are trained to make further enquiries if you ask for an emergency appointment.

They have no clinical knowledge so will not be able to give results and information unless instructed by a Doctor or Nurse.

They are bound by strict rules of confidentiality and are only able to discuss patient appointments, test results, medical history etc with the actual patient, unless given specific consent to discuss these with a family member or friend.

 
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